Operations Manager-Quick Commerce

Job Description

Job Title: Operations Manager Quick Commerce

Company: BVG India Ltd.

Location:Multiple (Mumbai / Pune Tier-1 & Tier-2 cities)

Reporting To Business Head – Quick Commerce / Regional Director

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Role Overview

The Operations Manager will lead end-to-end execution of BVG’s quick-commerce operations, including manpower deployment, rider management, and electric mobility integration. The role demands strong execution, daily problem-solving, and the ability to scale operations across cities while maintaining service quality and cost efficiency.

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Key Responsibilities

1. Operations & Execution

* Manage day-to-day quick-commerce operations across multiple hubs/dark stores

* Ensure SLA adherence for last-mile deliveries (TAT, fill rates, rider availability)

* Coordinate with clients like Zepto, Blinkit, Swiggy Instamart, etc.

* Drive high utilization of manpower and EV fleet

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2. Manpower Management

* Hire, onboard, and deploy delivery executives at scale (50–500+ per location)

* Ensure attendance, shift planning, and productivity tracking

* Reduce attrition through engagement and incentive structures

* Maintain discipline, compliance, and performance benchmarks

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3. EV & Fleet Operations

* Oversee deployment of electric 2-wheelers and cycles

* Ensure uptime, charging infrastructure coordination, and maintenance

* Track per km earnings, utilization, and cost optimization

* Coordinate with OEMs and internal mobility teams

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4. Client Management

* Act as the single point of contact for client operations teams

* Conduct daily/weekly review calls with clients

* Resolve escalations quickly and maintain high client satisfaction

* Identify expansion opportunities within existing accounts

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5. Process & Performance Optimization

* Track KPIs: cost per delivery, rider productivity, order fulfillment rates

* Implement SOPs for hub operations, onboarding, and fleet usage

* Use data to improve efficiency and reduce operational leakages

* Drive continuous improvement initiatives

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6. Compliance & Reporting

* Ensure statutory compliance (ESIC, PF, labor laws)

* Maintain accurate reporting on manpower, fleet, and operations

* Submit daily, weekly, and monthly performance dashboards

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Key Metrics (Success KPIs)

* Rider utilization & retention

* Cost per delivery / cost per km

* SLA adherence (on-time deliveries, fill rate)

* Fleet uptime (EV utilization %)

* Client satisfaction & account growth

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Ideal Candidate Profile

* 4–8 years experience in operations (quick-commerce, logistics, e-commerce, or staffing)

* Strong experience in managing blue-collar workforce at scale

* Hands-on, execution-focused mindset (field-heavy role)

* Experience working with companies like Zepto, Swiggy, Blinkit, Amazon, etc. preferred

* Understanding of EV operations is a strong plus

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Skills Required

* Team leadership & people management

* Data-driven decision making

* Problem-solving under pressure

* Strong communication & stakeholder management

* Operational discipline & ownership mindset

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Compensation

* Industry standard + performance-linked incentives

* Growth opportunity to City Head / Regional Head roles

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Why Join BVG in Quick Commerce

* Work at the intersection of manpower + EV mobility + high-growth quick commerce

* Opportunity to scale operations from 100 to 5000+ riders

* Direct exposure to large enterprise clients and city-level P&L ownership

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