Operations Manager (In Patient)

Job Description

Role: Operations Manager (IP & Facilities) Experience: 8-12 Years Location: Hyderabad (Kompally) Patient Satisfaction & Experience Monitor patient satisfaction levels and work closely with clinical teams to enhance patient experience. Ensure that patient-centered care is consistently prioritized, creating a positive environment for patients, families, and staff. Happy Patient Experience across all the facilities Ensure that all complaints that are captured on a daily basis are closed as per SLA with Initial action taken and Permanent Counter Measure Share daily customer feedback scorecards that would be taken from customer feedback / customer voice. Ensure that a detailed Customer Intelligence Report is prepared on a monthly basis, Responsible for overall Service excellence, implementation and process improvement Highest TLC moments captured for the unit. Always coordinate with the various departments to create special moments. Operations - IP: To monitor entire IP services. Tracking OP to IP conversion on daily basis. Responsible to assist in VIP arrivals. He/she will also play a key in rapport building with the patients and attendees. Coordinate with the consultants & all stakeholders to speed up the discharge process. Focuses on decreasing the hospital length of stay by intervening early in the discharge process to impact timely discharge Analysis of delay in discharges on daily basis & share the reports with all stakeholders. Maintain discharge TAT daily basis. Team Management & Manpower Management: Foster a culture of collaboration, accountability, and excellence across IP & Facility teams. Administering the work of Facility Management Team - Housekeeping, Security, Pest control, etc

More Info

Education