Opening For Grievance Redressal Officer with Club Mahindra in Mumbai
Club Mahindra
- Posted: 5 months ago
- Openings: 10
- Applicants: 0
Job Description
Role & responsibilities:
- Social Media Redressal (End to end resolution, within defined SLAs - Timely & accurate resolution)
- Trouble shooter in case of issues / processes being a bottleneck on the SLAs
- Focus on Quality of resolution
- Identifying and highlighting customer impacting issues for process corrections
- Internal reporting of learnings and intelligence through updates
Preferred candidate profile:
- Excellent communication skills
- Proficiency in handling social media escalations
- Proficiency in handling potential escalations and legal threats
- Proficiency in handling consumer cases
Skills required: -
1. Excellent communication skills, both oral and written - Proficiency in English and Hindi
2. Strong interpersonal and communication skills, and effective conflict resolution
3. Knowledge of MS Office
4. Ability to handle complex situations - Should be a quick thinker and be able to think of solutions to problems.
5. Should be quick and alert to client demands and complaints
6. Should be organized and meticulous in work
More Info
Education
Any Graduate
Not Disclosed
Required Skills
Grievance Handling
Grievance Redressal
Escalation Management
Escalations
Social Media Escalation
Management
media
Handling
Contact Details
Club Mahindra
+91 987654567
memberexperience@mahindraholidays.com
Latest Job
Similar Jobs
- 1 years
- Mumbai
- 19 Hours
- 2 years
- Mumbai
- 19 Hours
- Fresher
- Mumbai
- 19 Hours
- Fresher
- Mumbai
- 19 Hours
- 1 years
- Mumbai
- 19 Hours
- Fresher
- Kolkata
- 19 Hours