Opening For Grievance Redressal Officer
Club Mahindra
- Posted: 1 month ago
- Openings: 10
- Applicants: 0
Job Description
Key Responsibilities: -
1. Social Media Redressal (End to end resolution, within defined SLAs - Timely & accurate resolution)
2. Trouble shooter in case of issues / processes being a bottleneck on the SLAs
3. Focus on Quality of resolution
4. Identifying and highlighting customer impacting issues for process corrections
5. Internal reporting of learnings and intelligence through updates
Desired Qualifications: -
Excellent communication skills
Proficiency in handling social media escalations
Proficiency in handling potential escalations and legal threats
Proficiency in handling consumer cases
Skills required: -
1. Excellent communication skills, both oral and written - Proficiency in English and Hindi
2. Strong interpersonal and communication skills, and effective conflict resolution
3. Knowledge of MS Office
4. Ability to handle complex situations - Should be a quick thinker and be able to think of solutions to problems.
5. Should be quick and alert to client demands and complaints
6. Should be organized and meticulous in work
More Info
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