NSO Planning

Job Description

Job Opening for New Store Opening-Lead

Years of Experience : 6-7 Years

Location : Mumbai

Role & responsibilities

1. Store Setup & Launch Execution

Manage the complete setup of new retail stores including construction follow-up, fixture installation, merchandising layouts, inventory stocking, and compliance requirements.
Ensure store readiness prior to launch including signage, lighting, POS systems, inventory management systems, security systems, and utilities.
Implement all visual merchandising standards, product displays, and brand guidelines before opening day.

2. Cross-Functional Coordination & Project Management

Act as the single point of coordination for all tasks related to new store openings across departments including Operations, HR, Marketing, IT, Finance, and Projects.
Define project timelines, budgets, and deliverables while monitoring progress and reporting status updates to senior leadership.
Coordinate with vendors, contractors, and external partners for construction, procurement, and service agreements.

3. Team Hiring, Training & Leadership

Partner with HR to recruit and onboard Store Managers, Supervisors, and Sales Associates for new stores.
Develop and deliver pre-opening training programs covering customer service, product knowledge, POS usage, safety protocols, and brand standards.
Build high-performing store teams by setting clear expectations, providing coaching, and fostering a strong customer-centric culture.

4. Post-Launch Performance & Business Acceleration

Conduct regular performance reviews with Area Managers and Store Teams to track sales performance and KPIs such as conversion rate, footfall, and average transaction value (ATV).
Analyze sales and inventory data to optimize product assortment, floor layout, staffing levels, and visual merchandising.
Drive local marketing initiatives, launch events, community engagement, and promotional campaigns to increase store awareness and footfall.
Quickly resolve operational challenges including staffing gaps, stock-outs, customer complaints, or system issues.

5. Ongoing Store Operations & Compliance

Oversee daily store operations including opening/closing procedures, cash handling, stock management, and loss prevention.
Ensure adherence to brand guidelines, safety standards, labor laws, and company policies.
Maintain accurate documentation for store setup activities, training programs, and compliance certifications.