Network & Security Operations - WAF (Akamai)

Job Description

Location: Mumbai / Bangalore
Experience: 6+ Years Overall | Minimum 5+ Years of Fortinet Firewalls, Akamai Web Application Firewall (WAF) experience
Employment Type: Full-Time
Shift: 24x7 Operations Support

We are seeking an experienced Network & Security Operations to lead a team responsible for managing and securing enterprise network and security infrastructure. The ideal candidate will have strong hands-on expertise in Fortinet Firewalls, Akamai Web Application Firewall (WAF), Check Point Security Technologies, Server Load Balancers, and Zscaler Proxy, along with proven leadership capabilities in a 24x7 managed services environment.

This role requires a technically strong leader who can guide teams, manage escalations, drive operational excellence, support customer engagements, and ensure adherence to SLAs, security standards, and compliance requirements.

Primary Skills Required

• Fortinet Firewalls
• Akamai Web Application Firewall (WAF)
• Check Point Firewalls
• IPS Blade
• Threat Prevention Blade
• Antivirus & Anti-Bot Blade
• Server Load Balancers
• Zscaler Proxy
• Routing & Switching Concepts
• Security Operations and Incident Management

Secondary Skills

• Intrusion Prevention Systems (OT IDS)
• Network Access Control (NAC)
• Security Technology Evaluation & Recommendations
• Risk Assessment Management

Key Responsibilities

Team Leadership & Operations Management

• Lead and mentor a team of security and network engineers in a 24x7 support environment.
• Manage shift rosters, resource planning, and conflict resolution.
• Provide guidance and support for technical escalations.
• Ensure operational efficiency and continuous service improvement.

Security & Infrastructure Management

• Review and approve firewall requests with appropriate security recommendations.
• Oversee administration and support of Fortinet, Check Point, Akamai WAF, Zscaler, and Load Balancing solutions.
• Investigate security incidents and implement preventive measures to avoid recurrence.
• Monitor security alerts, malware incidents, and asset monitoring notifications, ensuring SLA adherence.

Governance, Risk & Compliance

• Track and drive closure of Risk Assessment action items.
• Support closure of observations identified during:
• ISO Audits
• Configuration Assessments
• Vulnerability Assessments
• Internal & External Penetration Tests
• Ensure compliance with security policies, standards, and procedures.

Change & Service Management

• Validate and approve Change Requests submitted by team members.
• Review operational reports and ensure timely submission within agreed SLAs.
• Review daily, weekly, and monthly operational checklists and reports.
• Maintain accurate reporting and governance dashboards.

Customer Engagement & Technical Advisory

• Participate in customer Proof of Concepts (POCs) and provide technical sign-off.
• Deliver value-added recommendations during customer engagements.
• Evaluate and recommend new technologies relevant to enterprise security environments.
• Define transition and handover plans for onboarding or offboarding technologies and services.

Documentation & Process Improvement

• Review and enhance Standard Operating Procedures (SOPs), Knowledge Base articles, and operational processes.
• Ensure process standardization and continuous improvement across services.
• Maintain technical documentation and operational governance artefacts.

Platform Oversight

• Review reports and changes related to:
• Active Directory
• DNS
• DHCP
• Windows Patch Management
• Ensure adherence to established operational and security standards.

Required Qualifications

• Bachelor's Degree in Computer Science, Information Technology, Cyber Security, or related field.
• Minimum 10+ years of IT Infrastructure/Security experience.
• Minimum 5+ years of experience leading technical teams.
• Strong understanding of enterprise network security architecture and operations.
• Experience working in Managed Services or Global Delivery environments.
• Excellent stakeholder management, communication, and leadership skills.

Preferred Certifications

• Fortinet NSE Certifications
• Check Point CCSA / CCSE
• Akamai Security Certifications
• Zscaler Certifications
• CCNP Security / Cisco Certifications
• ITIL Foundation
• CISSP, CISM, or equivalent security certifications (preferred)

What We're Looking For

• Strong leadership and people management skills.
• Ability to manage critical incidents and escalations.
• Customer-focused mindset with excellent problem-solving abilities.
• Proven experience driving operational excellence and SLA compliance.
• Strategic thinking combined with hands-on technical expertise.

More Info

Education