MDM Support Engineer / MDM Administrator

Galaxy Office Automation

Posted: 3 months ago
Openings: 10
Applicants: 0

Job Description

We are looking for an experienced MDM Support Engineer to manage, monitor, and troubleshoot mobile and endpoint devices using ScaleFusion or similar MDM platforms. The candidate should ensure device compliance, policy enforcement, and end-user support across Android, iOS, and Windows environments.

Key Responsibilities:

Manage and administer ScaleFusion MDM (preferred) or other MDM platforms like Intune / AirWatch / MobileIron.
Enroll, configure, and monitor devices for compliance and security.
Create and deploy policies, restrictions, and applications.
Perform device troubleshooting and resolve policy enforcement issues.
Generate compliance and activity reports for management.
Coordinate with IT and InfoSec teams for alignment with corporate policies.
Maintain documentation for configurations, SOPs, and incident records.

Required Skills:
Hands-on experience in ScaleFusion MDM administration.
Understanding of Android Enterprise and Apple DEP / VPP.
Basic knowledge of Active Directory / Azure AD.
Strong analytical, troubleshooting, and communication skills.

Preferred Certifications:
ScaleFusion Certified Administrator (if available)
Microsoft Certified: Endpoint Administrator Associate
VMware Workspace ONE or MobileIron certification (optional)