Manager

Job Description

In-depth knowledge of Records Management processes, particularly in the housing sector
Team-oriented mindset with the ability to collaborate effectively across departments
Vendor management skills to oversee external partnerships and ensure high service standards
Strong communication skills to liaise with internal teams, branch offices, and external vendors
Attention to detail for maintaining accurate records and reports
Proficiency in reporting and dashboards to provide insights and updates to management
Oversee comprehensive tracking and management of files and dockets across the organization's entire portfolio
Coordinate with branches to ensure prompt follow-up and resolution of pending files and dockets
Perform quality control (QC) checks on files and dockets to ensure accuracy and compliance

FUNCTION: Central Operations

DEPARTMENT: Operations

SCOPE OF TRAVEL: Low

JOB OVERVIEW:

Responsible for managing various processes in Records Management which includes complete end to end tracking of the files and dockets of the entire portfolio of the organization, publishing relevant MIS/Dashboards for the Management consumption and execut

REPORTING STRUCTURE: Report to AVP - Central Operations

QUALIFICATION: A Bachelor's degree, MBA preferred

EXPERIENCE: Minimum of 5 years of experience

JOB ROLE : Record Management

KEY ROLES AND RESPONSIBILITIES:

Lead and manage internal and external audits related to Records Management
Prepare and publish detailed reports and dashboards, providing insights and updates for senior management and stakeholder
Oversee comprehensive tracking and management of files and dockets across the organization's entire portfolio.
Coordinate with branches to ensure prompt follow-up and resolution of pending files and dockets.
Perform quality control (QC) checks on files and dockets to ensure accuracy and compliance.