Manager Quality Assurance
Pacific Group
- Posted: 5 months ago
- Openings: 10
- Applicants: 0
Job Description
Job Description:
- Monitors and coaches Expert interactions to ensure quality standards are met.
- Champions sales programs and supports skill development for: Lead pass, Attach SER / Serve to Sell outcomes
- Ensures adherence to required processes and compliance guidelines.
- Identifies performance gaps and partners with leaders to address and correct them.
- Performs outlier management to handle unusual or inconsistent performance trends.
- Uses Intuit-provided QA forms when available to document quality processes.
- Follows formal QA expectations, including : Required contact behaviors, Observation frequency, Action plans for correcting defective behaviors
Qualification:
- B. Com, M.com, Inter CA, CA, CPA, ACCA
Language Proficiency (If Any):
- English B2 language proficiency level or higher
Required Certifications (If Any):
- No mandatory
Computer Proficiency & specifications:
- Hands-on experience with QuickBooks Online accounting software (mandatory)
- Well versed with the different communication applications & workflow portals
- Strong proficiency in Microsoft Excel for data management and reporting
Behavioral Competencies (ASK Framework):
- Team player
- Flexible to adopt changes
- Quick learner
- Flexible with the shift time
Job Category: Admin
Job Type: Full Time
Job Location: mumbai
Job Shift: Night Shift
More Info
Education
Any Graduate
Not Disclosed
Required Skills
QA
US GAAP
Excel
PDF
Manager Quality Assurance
Data management
Analytical
Workflow
Contact Details
Pacific Group
+91 987654567
info@pgri.us
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