Managed Airflow Platform Support Engineer

Job Description

Roles & Responsibilities:

As a Senior Engineer with a focus on Managed Airflow Platform (MAP) support engineering, you will:

Evangelize and cultivate adoption of Global Platforms, open-source software and agile principles within the organization.
Ensure solutions are designed and developed using a scalable, highly resilient cloud native architecture.
Ensure the operational stability, performance, and scalability of cloud-native platforms through proactive monitoring and timely issue resolution.
Diagnose infrastructure and system issues across cloud environments and Kubernetes clusters, and lead efforts in troubleshooting and remediation.
Collaborate with engineering and infrastructure teams to manage configurations, resource tuning, and platform upgrades without disrupting business operations.
Maintain clear, accurate runbooks, support documentation, and platform knowledge bases to enable faster onboarding and incident response.
Support observability initiatives by improving logging, metrics, dashboards, and alerting frameworks.
Advocate for operational excellence and drive continuous improvement in system reliability, cost-efficiency, and maintainability.
Work with product management to support product / service scoping activities.
Work with leadership to define delivery schedules of key features through an agile framework.
Be a key contributor to overall architecture, framework and design of global platforms.