Loan Officer (Tele Sales - Home Loan)

Job Description

• Prospecting with suspect leads. A suspect is a person who has still not decided on taking a loan.
• Converting a suspect to a prospect. This involves the following:
  • Establishing contact with the prospect, this could involve several calls and may need a call at a time beyond office hours.
  • This will also involve making calls at different times in order to achieve success.
  • Need Analysis
  • Eligibility Profiling
  • Setting up an appointment
  • Follow up with the prospect post every meeting with the sales officer until conclusion
• Basis feedback from the prospect, seek interventions from the senior sales resource or by your own-self in satisfying customer needs with the objective of converting the prospect to a customer
• Responsible for conversion of suspects to prospects to customers
• Provide support to the sales team in increasing conversions by:
  • Prompt calling to all suspects / prospects
  • Timely follow up with all prospects
  • Cordial relationships with the sales officer mapped, collaborating with the sales officer in providing feedback, seeking feedback from him on your performance
• Responsible for complete knowledge of company products and policies as well as those of competition
• Responsible for quality of the conversation, which entails the following:
  • Accuracy
  • Product Knowledge
  • Appraisal Skills
  • Punctuality TOS
  • TAT commitments
• Ability to handle objections
• Updating the software. You must capture your conversation with the customer effectively such that a third person is able to carry on the conversation with the customer where you left off.
• Generating References: The quality of your conversation and your ability to connect with the customer is also reflected in the number of references that you generate.
• Providing market feedback to the supervisor:
• It is important to share with your supervisor any trends that you come across whilst speaking to a prospect. Examples could be objections from prospects regards the processing fee being charged by us vis--vis the same being charged by a specific competitor.

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Education