Linux System Engineer

• Technical Support:

• Provide first and second-level support for Linux-related issues.

• Diagnose and resolve hardware, software, and networking issues on Linux servers and workstations.

• Respond to and resolve tickets within defined service level agreements (SLAs).

• Day to day activities i.e., Importing logs, processing logs, generating reports etc.

• Monitoring Transactions & Services of different channels of customers/bank

• Should be ready to work in shifts, & as per roster

• System Administration:

• Perform routine system maintenance, including updates, patches, and security configurations.

• Manage user accounts, permissions, and access controls.

• Make application setup ready for DR drill and ensure successful completion of same by coordinating with all stakeholders.

• Application / Database Configurations and Installation Activities.

• Monitor system performance and ensure the stability and reliability of the application.

• Monitor system performance and ensure the stability and reliability of Linux environments.

• Troubleshooting:

• Identify and troubleshoot server hardware and software issues.

• Analyse application and system logs to identify potential issues of the application on Linux platform.

• Work with other IT teams to resolve any infrastructure problems.

• Customer Support:

• Provide excellent customer service and support to clients and end-users.

• Assist customers with software installations, configurations, and upgrades.

• Educate clients on best practices and usage of Linux systems.

• Documentation:

• Maintain up-to-date documentation on system configurations, procedures, and troubleshooting steps.

• Create and update technical support guides and knowledge base articles.

• Create RCAs for the issues reported.

• Collaboration:

• Work closely with development, network, and other technical teams to ensure seamless integration and support of applications.

• Participate in on-call rotation and provide after-hours support as needed.

• Education: Bachelor s degree in Computer Science, Information Technology, or a related field.

• Experience: Minimum of 3 years of experience in Linux system administration and technical support.

• Technical Skills:

• Proficiency in Linux operating systems (e.g., Red Hat, Ubuntu).

• Strong knowledge of shell scripting and automation tools.

• Experience with server hardware, virtualization, and cloud platforms.

• Familiarity with networking concepts and troubleshooting (TCP/IP, DNS, DHCP, etc.).

• Understanding of security best practices and tools (firewalls, intrusion detection, etc.).

• Certifications: Relevant certifications such as RHCSA, RHCE, CompTIA Linux+, or LPIC-1/2 are a plus.

Required Skills