Lead Network & Communication

Job Description

Role & responsibilities

1) Network Operations (OnPrem)

• Administer and support LAN/WAN, routing & switching, and enterprise WiFi
• Configure, monitor, and troubleshoot L2/L3 network issues (VLANs, STP, OSPF/BGP, QoS)
• Manage network device lifecycle (build, patching, firmware upgrades, EOL/EOS planning)
• Maintain network performance baselines and ensure adherence to SLAs

2) Security & Perimeter (Firewall/VPN)

• Operate and manage firewalls/UTM (policy changes, NAT, IPS/IDS, URL filtering)
• Configure and support Site-to-Site VPN and Remote Access VPN
• Coordinate with SOC/InfoSec for security events, remediation, and audit readiness
• Implement segmentation, least privilege access, and secure routing policies

3) Cloud Networking (Azure/AWS/GCP)

• Design/support cloud networking components such as:
• VNET/VPC, subnets, route tables, NAT gateways
• Network Security Groups / Security Groups
• Load balancers, Private Link/Endpoints, firewall integration
• Enable hybrid connectivity:
• ExpressRoute/Direct Connect/VPN gateways (as applicable)
• Troubleshoot connectivity between onprem, cloud, and SaaS environments

4) Data Center & DR Readiness

• Support DC/DR network architecture (HA, redundancy, failover testing)
• Ensure consistent network configuration across primary and DR sites
• Participate in DR drills, document outcomes, and implement improvements

5) Monitoring, Automation & Documentation

• Use monitoring tools (e.g., SolarWinds, PRTG, Zabbix, Grafana, Azure Monitor, CloudWatch)
• Perform root cause analysis (RCA), problem management, and preventive actions
• Maintain accurate documentation:
• Network diagrams, IP plans, firewall rulesets, SOPs/runbooks, CMDB updates
• Identify opportunities for automation (PowerShell/Python/Ansible) for repetitive tasks

6) Stakeholder & Vendor Management

• Coordinate with OEMs/ISPs/MSPs for incident resolution and changes
• Support change management, CAB approvals, maintenance windows, and reporting
• Provide regular health reports and improvement recommendations to leadership

Preferred candidate profile

• Hands-on troubleshooting experience with Cisco / Juniper / HPE / Aruba (any equivalent)
• Working knowledge of firewalls (Fortinet / Palo Alto / Check Point / Cisco ASA, etc.)
• Experience with VPN technologies (IPSec, SSL VPN), NAT, access controls
• Exposure to cloud networking (Azure/AWS/GCP) with hybrid connectivity understanding
• Familiarity with ITSM processes: Incident/Problem/Change Management (ITIL aligned)
• Strong technical working knowledge on Heterogenous Network technology and devices (routers/switches/wireless architecture, in Datacenter environment), TCP/IP protocol family as well as dynamic routing based on BGP
• Hands-on experience with Networking, Routing, Switching, DNS, firewall concepts & management, AAA with TACACS+ and Radius, network management with SNMP and NETFLOW/SFLOW
• Excellent knowledge of best practices around management, control, and monitoring of network infrastructure
• Strong problem solving and troubleshooting skills
• Strong written and verbal communication, analytical, critical thinking, and problem-solving capabilities.
• Superior knowledge and ability to manage and prioritize multiple ongoing, business critical projects

More Info

Education