L2 Support Engineer
CBY Services
- Posted: 3 months ago
- Openings: 10
- Applicants: 0
Job Description
- Years of Experience: 4 years +
- Location: Mumbai & Bangalore
- Resolve escalated desktop support tickets involving hardware failures, OS corruption, and complex application issues.
- Perform hardware diagnostics, repair, and replacement laptops.
- Resolve SSD/HDD, RAM, battery, motherboard-related issues
- Troubleshoot Windows and macOS hardware?OS interaction issues (driver conflicts, firmware, BIOS/UEFI updates).
- Advanced troubleshooting of network connectivity issues, including: DNS resolution, IP conflicts, DHCP failures
- Support and configure networked peripherals (printers, telephone).
- Domain joining, OU Movements
- Support Microsoft 365 applications and configuration with user configurations.
- Outlook profile corruption, PST/OST issues, OneDrive configuration & Sharepoint knowledge.
- Teams audio/video and network performance issues.
- Basic knowledge of VC Conferences devices.
- Coordinate with network, security, and infrastructure teams for issue resolution.
- Knowledge of security, encryption, MFA, and executive-level data handling.
- Manage and resolve incidents and service requests promptly and efficiently.
- Maintain detailed technical documentation and knowledge base articles.
- Be proficient with English while coordinating with user.
More Info
Education
Any Graduate
Not Disclosed
Required Skills
BIOS
Engineer Information Technology
dns
Network security
Issue resolution
Windows
Firmware
Microsoft
Contact Details
CBY Services
+91 987654567
info@cby.com
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