L1 Monitoring Analyst

We are seeking an experienced APM (Application Performance Monitoring) Consultant with expertise in monitoring, analyzing, and optimizing application performance. The ideal candidate will have hands-on experience with leading APM tools such as AppDynamics, Dynatrace, Grafana, and ticketing systems like JIRA or ServiceNow. You will be responsible for ensuring seamless application performance, incident management, and stakeholder communication.

Key Responsibilities:

1. APM Tool Expertise
Utilize APM tools like AppDynamics, Dynatrace, Grafana, etc., to monitor and analyse application performance.
Evaluate and maintain dashboards to ensure optimal application health.
2. Incident Management
Conduct first-level analysis for incidents and provide detailed incident reports for P1 and P2 issues.
Track downtime and ensure proactive monitoring to prevent critical failures.
Maintain and update stakeholders regarding any identified application impacts.
3. Reporting and Analysis
Generate and analyze reports related to P1 P2 incidents.
Monitor success ratios of major applications using APM tools.
4. Collaboration and Client Interaction
Maintain effective relationships with clients to ensure smooth project delivery.
Collaborate with team members to ensure seamless project flow and timely delivery of results.

Required Skills and Experience:
Proven experience working with APM tools such as AppDynamics, Dynatrace, Grafana, or similar.
Proficiency in ticketing tools like JIRA, ServiceNow, or Mantis.
Strong analytical skills for incident analysis and reporting.
Ability to monitor and evaluate dashboards for identifying performance trends and potential issues.
Excellent communication skills for stakeholder updates and client interactions.
Strong organizational skills to manage multiple incidents and tasks simultaneously.

Preferred Qualifications:
Certifications in APM tools or IT Service Management.
Experience in proactive monitoring and optimizing application performance.
Familiarity with ITIL processes is a plus.

Key Attributes:
Detail-oriented and proactive approach to monitoring and incident resolution.
Team player with a focus on collaboration and delivering effective results.
Client-focused with the ability to build and maintain professional relationships.

Required Skills