Key Accounts Manager-eCommerce

Job Description

Sebamed India is a leading skincare brand that offers dermatologist-recommended products formulated with a pH of 5.5 to support the skin's natural protective barrier. As part of the global Sebamed brand, which originated in Germany over 50 years ago, Sebamed India provides a range of personal care products for skin, hair, and baby care.

https://www.sebamedindia.com/

Position Details: KAM -Ecommerce

Location: Govandi(E), Mumbai

Work Mode: Work from Office only

Brand : Sebamed

The KAM eCommerce drives the strategic growth, profitability, and operational excellence of the brand across all national digital marketplaces and quick-commerce platforms. You will act as the primary bridge between the brands internal teams (Marketing, Supply Chain, Finance) and the external category managers at major e-tailers.

Key Responsibilities

1. Strategic Account Management

• Joint Business Planning (JBP): Lead the development and execution of annual and quarterly growth plans with key partners (e.g., Nykaa, Swiggy).
• Relationship Management: Maintain high-level relationships with Platform Category Managers to ensure the brand receives & preferred partner & status for new launches and flagship events.
• Market Share Growth: Identify white-space opportunities and optimize product assortments to gain category share.

2. Sales & P&L Ownership

• Revenue Targets: Take full ownership of Top-line (GMV) and Bottom-line (Net Sales) targets.
• Budgeting: Manage the Trade Marketing Spend (TMS) and Performance Marketing budgets to ensure a healthy Return on Ad Spend (ROAS).
• Pricing & Promotions: Design and execute pricing strategies, discount structures promotional calendars (e.g., Prime Day, Big Billion Days).

3. Digital Shelf & Operational Excellence

• Content Strategy: Oversee the & Digital Shelf & ensuring A+ content, high-quality imagery, and SEO-optimized listings are consistent across all platforms.
• Supply Chain Coordination: Partner with logistics teams to maintain a 95%+ Fill Rate, manage inventory forecasting, and minimize & Out of Stock& (OOS) occurrences.
• Account Health: Monitor seller ratings, customer feedback, and return rates to protect brand reputation.

4. Data Analytics & Insights

• Analyze weekly performance reports to track KPIs like Conversion Rate, Average Order Value (AOV), and Customer Acquisition Cost (CAC).
• Monitor competitor activity and pricing trends to pivot strategies in real-time.

Required Skills & Qualifications

Category Requirements

Education MBA or Masters in Marketing, Business, or a related field.

Experience 48 years in eCommerce Key Account Management (KAM), preferably in FMCG, Consumer, or D2C.

Technical Proficiency in Amazon Vendor/Seller Central, Flipkart Commerce Hub, and MS Excel (VLOOKUPs, Pivot Tables).

Soft Skills Strong negotiation skills, data-driven storytelling, and the ability to work in a high-pressure, fast-paced environment.

More Info

Education