Key Accounts Lead

Job Description

Key Account Lead(B2B Corporate sales)

About the company:

Orange Health is Indias leading on-demand diagnostics lab for urban Indian consumers and is positioned as the fastest diagnostics lab in India. We were recognized as the Diagnostics Startup of the Year 2025.

Launched in January 2021, Orange Health Labs is amongst the most loved brands in the healthcare sector, with over 30,000 reviews and the highest rating on Google for all its facilities across the country, and an NPS close to 90!

Orange Health Labs is among the best places to work, with a team of 1,000+ people across the company. We believe in treating colleagues with respect and investing in their growth for the long term. You can learn more about our work culture on our careers page and LinkedIn page.

Our vision is supported by some of the world’s leading investors like Accel, General Catalyst, Y Combinator, Bertelsmann India, Amazon, and other marquee names. We have been recognised as a Future Unicorn for two consecutive years by Hurun India.

About the role :

 This role will work directly with insurance partners to ensure seamless daily operations, proactively manage escalations, and support the onboarding of new insurers. The ideal candidate should be detail-oriented, comfortable coordinating across teams, skilled at working with data, and most importantly — able to take complete ownership and accountability for operational processes and outcomes.

Why join us?

• Market competitive salary with bi-annual increments.
• Great stock option policy with rights to exercise 10 years post exit.
• Well known for a collaborative culture with a top 10% rating on Glass door.
• Fastest-growing health tech company in India with marquee investors.
• Opportunity to build a product that will have a significant impact on people's health and well-being.
  
  

Roles and  Responsibilities:

• Ensure smooth day-to-day operations with insurer partners, tracking and closing tasks promptly
• Act as the primary point of contact for insurers, addressing queries and concerns professionally and quickly
• Take full accountability for daily processes, driving operational efficiency and accuracy
• Identify and resolve escalations in collaboration with internal teams to maintain high service levels
• Coordinate and execute the onboarding process for new insurers, ensuring process compliance and documentation readiness
• Analyze operational data to identify trends, forecast volumes, and recommend improvements
• Collaborate closely with internal teams (operations, tech, finance, etc.) to align efforts and enhance processes

Skills We are looking for:

• Prior experience as an Account Executive or in an operational role working with insurers is add-on.
• Strong communication and relationship management skills
• Detail-oriented and highly organized, with the ability to multitask and prioritize effectively
• Ability to analyze data and use insights to drive operational decisions
• Proactive, accountable, and committed to delivering operational excellence.

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Education