Key Account Manager - Client Servicing

Job Description

• Proven work experience of at least 6-8 years in a client servicing/account management role in a digital marketing agency

• Strong knowledge of Social Media Marketing, SEM, SEO, Affiliate Marketing and other streams of digital marketing ecosystem.

• Strong command of Microsoft Office suite (Outlook, Excel, Word, PowerPoint, etc.)

• Strong communication, presentation and negotiation skills.

• Proven team management experience

• A Process-driven approach, exemplary time management and organisational skills for efficient project management and team coordination

• Lead and guide the team, ensuring high satisfaction and retention of existing clients and a positive onboarding experience for new clients

• Manage and grow revenue and profits through both existing and new clients, ensuring the achievement of annual targets

• Build rapport, anticipate and address concerns and needs.

• Overlook team s compliance to internal processes and standards for timely and quality deliverables and communication

• Act as the client partner for high-profile clients, understanding their needs and collaborating with the team to exceed expectations.

• Ensure delivery of impactful client presentations, reports, and meetings, showcasing strategic value, creativity and campaign outcomes.

• Collaborate with internal teams to co-create and develop campaign strategies aligned with client objectives, driving measurable results.

• Identify growth opportunities within the client portfolio to maximise revenue and expand services and contribute to revenue forecasting

• Stay updated on emerging online trends and best practices in digital marketing.

• Cater to team s hiring and training needs

• Conduct team member s performance evaluation and map progress while ensuring appropriate workload management and motivation in the team

• Ensure team s compliance to all organisation wide processes

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