Key Account Manager

Job Description

1. End-to-End Account Ownership

• Own overall performance of the site including F&B operations, experience, participation, and revenue

• Act as the single point of ownership for client success, operational excellence and employee experience

• Drive continuous improvement across all aspects of the account

1. F&B Operations Excellence

• Oversee cafeteria, pantry, and catering operations end-to-end

• Ensure highest standards of quality, hygiene, and service delivery

• Manage vendors, kitchen teams, and inventory efficiently

• Monitor daily operations and resolve issues with high agility

1. Consumer Experience & Euphoria (Core Responsibility)

• Lead consumer-led experience design based on employee needs, behavior, and feedback

• Conceptualize and execute food-led experiences, events, pop-ups, and engagement initiatives

• Own the end-to-end lifecycle of experience initiatives:

• Research (qualitative & quantitative insights)

• Ideation and collaboration with central teams

• Prioritization based on impact, cost, and effort

• Execution with cross-functional coordination

• Feedback, iteration, and continuous improvement

• Ensure experiences are not one-time, but scalable and repeatable (calendar-led initiatives)

1. Participation & Growth Ownership

• Drive increase in cafeteria participation and consumption

• Identify gaps in user behavior and implement solutions to improve engagement

• Continuously experiment and innovate to improve adoption and experience

• Track and analyze key metrics such as:

• Participation rate

• Sales and consumption trends

• Customer satisfaction

• Take a data-driven approach to refine initiatives

• Conduct regular reviews (MBRs/QBRs) on performance and initiatives

1. Stakeholder & finance Management

• Build strong relationships with Admin, HR, and leadership teams

• Act as a strategic partner, not just an operator

• Drive client & employee satisfaction and proactively resolve issues

• Present insights, performance reports, and improvement plans regularly

• Own and manage P&L for the account

• Optimize costs while enhancing experience

• Drive revenue through innovative offerings and initiatives

1. Team Leadership & Collaboration

• Lead Food partner and service teams and ensure high performance

• Collaborate with marketing, central HQ, food partners, and operations teams

• Drive a culture of ownership, innovation, and execution excellence

• 5 10 years of experience in F&B / Hospitality / Corporate Dining / Events

• Strong experience in managing large accounts or sites independently

• Proven ability to balance operations + experience + client management

• Strong understanding of consumer behavior and engagement

• Excellent communication and stakeholder management skills

• Degree/Diploma in Hotel Management or related field

• Experience in corporate campuses / large-scale F&B setups

• Exposure to multi-vendor and experience-led environments

• Entrepreneurial mindset treats the account like their own business

• Creative thinker able to design engaging experiences, not just execute

• High ownership & execution focus

• Strong empathy for consumers understands what drives participation

• Data-driven with attention to detail

• Curiosity & hunger to explore new ideas

More Info

Education