IT Helpdesk Professional

Job Description

Position: IT Helpdesk

1 - 3 Years

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Experience: Qualifications: Any Graduate - Preferred B. E. / B. Tech/ B. Sc IT

Job Profile : i. Single Point of Contact for queries (IT, desktop, laptop, printers, devices, etc)

ii. Respond to requests, queries, for technical assistance in person, inbound calls, emails, chat and web tickets within defined SLAs and deploying the required assistance

iii. Log all help desk interactions

iv. Advise user on appropriate action

v. Research about questions using available information resources

vi. Logging incidents and service requests, categorizing and prioritizing them, and managing their life cycle as per guidelines

vii. Update users about request status and close request when users are satisfied with solutions

Skill Required

i. Basic knowledge about different devices and operating systems

ii. Knowledge about filing tickets and logging incidents.

iii. Good in verbal communication

iv. Good writing skills

v. Good in coordination and multitasking

vi. Ability to handle pressure

vii. Ability to manage agitated users

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