IT Helpdesk Manager

Job Description

Candidates who have already appeared for our selection process in the last 3 months are not eligible for this opening.
Candidates with a notice period of more than 60 days (non-negotiable), are requested not to apply.

Mandatory knowledge of N+ (Network Support) and A+ (Basic Computer).
Should have experience in TCP/IP and general networking.
MCSE & CCNA certification will be preferred.
Knowledge of multiple desktop programs, configuration and debugging techniques.
Strong communication skills effective verbal and written communication skills in English.
Ability to exercise judgement within procedures and practices to determine appropriate action.
Sense of urgency and ability to manage and prioritize multiple work requirements to meet deadlines.
Must be self-managed, responsive and dedicated to customer support.
Ability to work independently and in a team environment.

Managing and supporting a team of Help Desk Technicians.
Mentoring your team, providing training, and conducting performance evaluations. Monitoring team performance and developing feedback reports for management.
Communicating with clients and providing in-person and phone support, if required.
Troubleshooting and resolving technical issues.
Managing escalations and ensuring any issues are resolved in a timely manner.