IT HELPDESK EXECUTIVE
Chromatic Infosystems
- Posted: 3 months ago
- Openings: 10
- Applicants: 0
Job Description
Responsibilities and Duties- Should be responsible to provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
- Responsible to respond to the queries over the phone and via email.
- Responsible to maintain daily call reports.
- Redirect unresolved issues to the next level of support personnel.
- Keep record of problems and their resolution
- Provide quick resolution and excellent customer service
- Run diagnostic programs to resolve problems.
- Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
- Install computer peripherals for users.
- Follow up with customers to ensure issue has been resolved.
- Provide feedback on processes and make recommendations on areas to improve.
- Run reports to determine malfunctions that continue to occur.
More Info
Education
Any Graduate
Not Disclosed
Required Skills
Diagnostics
wan
lan
Hardware
Customer Service
IT Helpdesk Executive
Helpdesk
IT helpdesk
Contact Details
Chromatic Infosystems
+91 987654567
info@chromaticinfo.com
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