IT Helpdesk Executive at XL Dynamics India Pvt Ltd

Job Description

Position: IT Helpdesk Executive
Job Shift: Night
Experience: 2- 5 years
Education: We hire based on individual talent, skill and work ethic. Formal degrees are not a material in our hiring decision.
Job Location: Navi Mumbai ( Ready Relocation)
Salary Range: Ready to Negotiate

Key Responsibilities:

Providing technical support for all hardware/software problems.
Maintaining overall ownership of user's issues & ensuring resolution within agreed service levels.
Managing the help-desk system by recording appropriate information for fault incidents and resolving the fault from a remote location or by accessing the user's desktop.
Managing service requests, software installations, new computer setups, upgrades, etc.
Supporting the following technologies: Microsoft Office, Internet Explorer, Windows, desktops, laptops, printers, network printer, NICs, basic LAN/WAN connectivity and others as assigned.
Troubleshooting network related issues.
Troubleshooting login and domain related issues.
Troubleshooting operating system and general software related issues.
Recording escalations from employees and notify the IT head on any operational escalations and complaints.
Resolving the queries in accordance with the help-desk escalation process.