IT Helpdesk / Co-ordinator Corporate

First Flight Couriers (FFCL)

Posted: 1 month ago
Openings: 10
Applicants: 0

Job Description

First Flight Couriers Ltd is looking for IT Helpdesk / Co-ordinator Corporate to join our dynamic team and embark on a rewarding career journey

Provide technical assistance and support to corporate clients via phone, email, or in-person.
Troubleshoot and resolve complex technical issues related to hardware, software, and network systems.
Coordinate with internal teams to ensure seamless delivery of services and solutions.
Develop and maintain documentation of technical procedures and knowledge base articles.
Collaborate with vendors and external partners to resolve technical issues and enhance service quality.
Analyze and report on helpdesk metrics to identify areas for improvement.

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