International Voice Process Executive
Top MNC (Via TeamLease)
- Posted: 3 weeks ago
- Openings: 10
- Applicants: 0
Job Description
Please share updated resume
damini.singh@teamlease.com
9258522667
Job Responsibilities / Authorities
- Receive inbound Calls/Emails/Chats and ensure that cases and interactions are logged correctly in the required tool
• Provide recruitment support to candidates (fresh applicants, rehire) as per defined processes
• Walk customers/ Provide navigational support on self-service portal
• Ensure security verifications are carried out per company policies and procedures and is lines with the GDPR guidelines
• Place outbound calls to customers when required in line with Client / Company guidelines
• Work productively whilst maintaining exceptional call/data quality standards in line with targets
• Contribute to the team through open and regular communication with peers / supervisors
• Adhere to all company or departmental policies and procedures (personnel and operational)
• Keep the process repositories like DTPs, Knowledgebase, SharePoint updated with the current process
• Maintain regular and punctual attendance in line with company policies and procedures
• Minimize customer complaints and escalations by providing exceptional service and call control
More Info
Education
Any Graduate
Not Disclosed
Required Skills
Bpo
Client Success
US Process
Client Onboarding
Excellent Communication In English
Client relationship
International Voice Process
International
Contact Details
Top MNC (Via TeamLease)
+91 987654567
contact@pharmabharat.com
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