HR Helpdesk

Job Description

Role Overview

The Tier 1 HR Helpdesk Agent is responsible for managing Tier 1

HR related queries (primarily calls) from the client employees,

line managers, vendors and other 3rd parties basis the procedures

defined, instructions provided and the knowledge base available.

These queries relate to HR Policies, Employee Data Management,

Payroll, Benefits, Learning and Development, T&A and other HR

related topics. These queries should be managed in the specified

time and with mandated level of accuracy with focus on first

time closure.

This role requires mandatory periodic rotational shifts on 24/7

basis

5 days Work from office is mandatory requirement of the role.

Formal Education & Certification

- Graduate in any discipline

- Basic computer knowledge required (MS- Office Applications)

- Proven ability to adapt to new tools by applying logical approach

- Work experience as per the job grade.

- Typing speed of 30 wpm with 100% accuracy

Knowledge & Experience

- International voice process experience - Mandatory

- NO domestic voice process experience

- US voice process experience - Preferred

- Expreince in International HR Helpdesk - Preferred

- Good understanding of various HR Systems/ applications and

case management tools like ServiceNow, Remedy (preferred)

- Understanding of Service level agreements

- Understanding of the Telephony tools e.g. Avaya

Core Role Responsibilities

- Handle Tier HR helpdesk queries in line with the set procedures

and knowledge base. Provide HR Helpdesk support to the

Employees, Line Managers, Vendors and 3rd parties

- Ensure call details are logged in the ticketing tool with proper

notes

- Ensure data privacy processes is followed with upmost focus

- Maintains and improves quality results by adhering to standards

and guidelines; recommending improved procedures

Work Conditions Ability to work 24*7 shift timings. (Mostly US Night Shifts)

No remote working option

Interested candidates can share your resume along with following details to

vinedha.navayuga@gmail.com

Candidate Name:

Mail Id:

Contact Number:

DOB:

PAN Number(Mandatory):

Total Experience:

Current CTC:

Expected CTC:

Notice Period:

Current Location:

Preferred Location:

Regards,

Vinedha S

Human Resource- TA

More Info

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