HFOBE Faculty

Job Description

Role & responsibilities: • Planning of the teaching programme including an orientation programme in consultation with the HOD Academics. • Planning for students Practical experience, ward assignments and trainings in consultation with the HOD Academics. Planning of curriculum with the cooperation and collaboration of the HOD Academics. • Competent in Handling Hospital Front desk in terms of Patient Appointments and queries. Preferred Team handling exposure of patient care coordinators. • Inbuilt empathy towards the patient and patient relatives. Knowledge of Hospital Billing components for IPD and OPD. Experience of handling TPA coordination and TPA queries for cashless facility. • Knowledge of Hospital Billing and tax law applicable to the hospital or healthcare industry. • Competent in Professional English (written and spoken) in terms of different professional - operational scenarios. • Proficient in training to provide outstanding services and ensure customer satisfaction. • To educate students on how to address customer concerns and complaints promptly and professionally. • To respond to customer needs and requests in a timely manner. Competent in teaching telephone etiquettes and resolve queries. To train to resolve billing concerns of customers and handle card and cash transactions. Knowledge of healthcare operations and quality parameters. • Excellent communication, IT Skills and people skills. Preferred candidate profile Desired Skill Sets: Excellent professional knowledge. Excellent written and verbal communication skills. Good computer skills. Broad-minded personality, which is open and curious about new teaching methods, responsible, reliable, team-minded and resilient. Attention to detail, empathy and inclusive approach. Qualification: MBA/MHA Hospital and Healthcare management with 1 to 3 years of experience or any graduate with experience in hospital billing department with 3 to 4 years of experience. Term: 3-year fixed term contract Request you to please share your updated CV at shruti.m@techmahindrafoundation.org

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