Helpdesk Executive

Karma Management Consultants

Posted: 3 months ago
Openings: 10
Applicants: 0

Job Description

Job Role: PF ESIC PT LWF - Helpdesk Management and handling notices/inspections

Managing employees queries via Phone, Mails as well as face to face
PF Claims (Advances, Withdrawals, Transfer, Death Case, Pension)
Joint Declarations cases
ESIC TIC generation/updation
ESIC Claims
ECR Rectification
Assistance to team on case to case queries/letter drafting/documents preparation
Willingness to travel in respective department and client places as required
Basic communication and mail drafting skills
Knowledge of PT Return and MLWF Returns
Handling PF/ESIC/PT/LWF inspections and notices from start to end closure. It involves collation of documents required. The preparation of draft letters and registers/records required are case to case
Maintaining trackers of daily queries tracker as well as visits tracker. It also involves mailing the concerned SPOC on timely basis

Requirements

Bachelordegree
13 years of experience in compliance or HR helpdesk support (preferred).
Knowledge of statutory compliances (PF, ESIC, PT, etc.).
Strong communication and problem-solving skills.
Ability to handle multiple queries simultaneously with attention to detail.
Proficiency in MS Office and ticketing/helpdesk tools.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.