Head Incident Management - Banking : Service Delivery

Dev Solutions

Posted: 4 months ago
Openings: 10
Applicants: 0

Job Description

You shall report to CIO, via VP IT for a very large Bank

You shall lead a team of 50 IT Support staff in Incident Management

This role requires 24*7 Technical Support and some flexi hours

1. 100% uptime for the Bank

2. It Infra Management

3. Incident Management

4. Duty, Triage, Floor Management

5.24*7 Application Support

6. Resource Management and People Management

7.Vendor Management

BE with 17 - 23 years experience in Banking Service Delivery
Knowledge of Core Banking / Retail/ Corporate
Knowledge of overall Banking technology systems and infrastructure
Oracle/ SQL Sys Admn
WAS/ Weblogic/ JBOSS Administration
Worked in Production Support for at least 7 years in immediate past
Handled large teams across mulitple geographies