Hardware & IT Support Engineer

Cleanmax Solar

Posted: 3 months ago
Openings: 10
Applicants: 0

Job Description

Provide L1/L2 IT support with a strong focus on ITSM and incident management, ensuring smooth day-to-day IT operations, infrastructure stability, and high user satisfaction.

Key Responsibilities ITSM & Incident Management

Log, categorize, prioritize, and resolve incidents and service requests in the ITSM tool
Ensure SLA adherence and timely ticket closure
Perform root cause analysis (RCA) for recurring incidents and support continuous improvement
Escalate critical incidents to L2/L3 teams or vendors with proper documentation

Hardware & Desktop Support

Provide L1/L2 support for laptops and desktops including OS installation, formatting, and upgrades
Troubleshoot hardware issues such as RAM, screen, and peripheral failures
Support business applications including Outlook, AutoCAD, PDF tools, and antivirus

Network & Infrastructure Support

Support LAN/WAN, ILL/MPLS connectivity, and troubleshoot network outages
Configure and manage routers, switches, access points, firewalls, VPN, CCTV, and biometric devices
Work with OEM devices including Aruba, Fortinet, Cisco, Juniper, HP, and Cyberoam

IT Asset Management

Manage allocation, tracking, and recovery of IT hardware and software assets
Maintain asset details including warranty, license, and assignment records
Coordinate with vendors and OEMs for repair and replacement

Collaboration, Email & VC Support

Administer email platforms (Microsoft 365 / Google Workspace)
Support Active Directory user management and endpoint security tools
Provide troubleshooting and live support for Zoom, Google Meet, and Microsoft Teams meetings

Vendor Coordination & Reporting