Guest Service Associate (GSA) - Royal Greeter / Swagat Karta

Job Description

Job Title: Guest Service Associate (GSA) - Royal Greeter / Swagat Karta

Industry Type: Hotels & Restaurants
Department: Food, Beverage & Hospitality
Employment Type: Full Time, Permanent
Role Category: Front Office & Guest Services
Location: Shahi Chappan Bhog, Borivali, Mumbai

Salary Range: 3,00,000 4,00,000 per annum (Negotiable)

About Us:
Shahi Chappan Bhog is not just a restaurant; it is a royal court. We offer a luxurious, immersive dining experience where every guest is treated as royalty. From the ceremonial 'Raj-Tilak' at our entrance to the legendary 56-dish thali, every detail is curated to transport our guests to a bygone era of opulence.

Our philosophy: Shahi Log, Shahi Bhog (The Royal People, The Royal Feast).

Role Overview:
We are looking for a Guest Service Associate (GSA) to act as our Royal Greeter (Swagat Karta) . You will be the first and last point of contact for our guests. This is a Front Office role with a thematic twistyou are not just a receptionist; you are the ambassador of our royal court. You will handle guest relations, queue management, and the ceremonial welcome.

Key Responsibilities:

1. Royal Welcome & Guest Services (GSA Core Duties):

• Warmly greet every guest at the entrance with a traditional folded-hand 'Namaste'.
• Perform the ceremonial 'Raj-Tilak' with grace and respect.
• Manage the waiting list and coordinate table turnover with the floor manager.
• Confirm reservations and inform the kitchen/hall about VIP or large groups.

2. Guest Engagement & Communication:

• Engage guests in polite, pleasant conversation to manage perceived wait times.
• Briefly explain the Shahi Chappan Bhog experience and the 56-dish thali concept to first-time visitors.
• Escort guests to the waiting area or hand them over to the Rajdoot (servers).

3. Feedback & Farewell:

• Thank guests as they leave, ensuring a lasting positive impression.
• Collect feedback regarding food and service; escalate any concerns to the manager immediately (GSA responsibility).

4. Brand Representation:

• Maintain a poised, dignified, and elegant demeanor.
• Wear the designated royal uniform with pride.
• Maintain hygiene and grooming standards as per restaurant policy.

Requirements (Eligibility Criteria):

• Education: UG - Any Graduate | PG - Any Postgraduate (Freshers welcome).
• Experience: 0-2 years. Prior experience in Hotels (Front Office), Restaurants, or customer-facing roles (e.g., Taj, ITC, Starbucks, Aviation) is preferred but not mandatory.

Languages (Mandatory):

• Hindi: Fluent (Reading/Speaking)
• English: Fluent (Clear communication)

Languages (Preferred / Added Advantage):

• Marathi & Gujarati (to cater to local Mumbai clientele).

Personality & Soft Skills:

• Pleasant, warm, polite, and confident. A natural smile is a must.
• Ability to handle guest complaints with poise (Conflict resolution).
• Neat, well-groomed, and presentable appearance.

Gender: Both Male & Female candidates are encouraged to apply.

Compensation & Benefits:

• Salary: 3,00,000 4,00,000 LPA (CTC)
• Benefits: Staff meals provided, Royal uniform provided, Performance incentives.

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