Front Office Manager

Job Description

Manage and supervise daily Front Office operations, including Reception, Bell Desk, Guest Relations and Reservations.
Ensure smooth and efficient check-in and check-out procedures.
Maintain high standards of guest service and handle guest complaints professionally.
Supervise, train, motivate and evaluate Front Office team members.
Prepare duty rosters, allocate responsibilities and monitor staff performance.
Coordinate closely with Housekeeping, F&B, Engineering, Security, Sales and other departments.
Monitor room availability, room allocation, VIP arrivals, group arrivals and special guest requests.
Ensure accurate guest registration, billing, cashiering and front-office documentation.
Monitor guest feedback and implement corrective actions to improve guest satisfaction.
Ensure compliance with hotel SOPs, safety, security and grooming standards.
Monitor Front Office revenue, upselling opportunities and departmental expenses.
Prepare daily, weekly and monthly operational reports as required.
Ensure proper handling of guest valuables, keys, lost & found and other security procedures.
Be visible and available during peak operational hours to support the Front Office team.
Ensure excellent communication and coordination between shifts.
Handle emergency situations and escalate operational issues to the management when required.