Front Office Executive

Job Description

To receive and attend patients, visitors, and attendants at the hospital reception in a courteous and professional manner.
To register patients in the Hospital Management System (HMS) and generate OPD/IPD registration files and patient identification numbers.
To schedule and manage doctor appointments, consultations, and follow-up visits as per the hospital appointment system.
To guide patients and attendants regarding hospital departments, consultation rooms, diagnostic services, and admission procedures.
To coordinate with medical, nursing, laboratory, radiology, and billing departments for smooth patient service.
To handle patient enquiries, telephone calls, and hospital information requests.
To maintain proper records of patient registrations, appointments, and daily OPD statistics.
To assist in admission and discharge procedures, including preparation of necessary documentation and coordination with the billing department.
To ensure proper maintenance of reception area, waiting area discipline, and patient flow management.
To receive and forward patient feedback, complaints, or grievances to the concerned department or hospital administration.
To ensure confidentiality of patient records and hospital data as per hospital policies and applicable legal provisions.
To perform any other duties assigned by the Hospital Administration from time to time in the interest of hospital operations.Role & responsibilities