Front Desk Receptionist

Job Description

Role: Front Desk Executive

Location: Derma MD Clinics, Hiranandani Estate, Thane

Requirements: Immediate Joining | Onsite Role

About Derma MD Clinics:

At Derma MD Clinics, we combine the science of dermatology with the art of aesthetics. Led by a team of dermatologists and skin experts, we offer advanced, evidence-based skin and hair treatments powered by cutting-edge technologies and medical-grade products. Our clinics are designed to provide a premium, personalized experience to each client, with a strong focus on safety, transparency, and long-term skin health.

We are now expanding our team and looking for a Front Desk Executive who brings both operational acumen and a flair for client-centric hospitality.

Role Overview:

As a Front Desk Executive, you will play a pivotal role in the day-to-day functioning of our clinic. You will be responsible for overseeing administrative and basic clinical operations, ensuring a seamless client journeyfrom consultation to post-treatment care. This is a dynamic, hands-on role that combines scheduling, client communication, team coordination, and service promotion.

Key Responsibilities:

Greet clients and manage check-ins, consultations, and appointment scheduling

Answer calls and respond to patient queries

Manage incoming leads through calls, WhatsApp, and digital platforms; ensure timely follow-ups

Maintain treatment schedules, doctor’s calendars, and client records using clinic software/CRM

Handle billing, petty cash, and expense records

Manage the clinic floor and appointment queue

Book appointments using Clinic ERP software (training provided)

Coordinate with dermatologists and therapists for smooth clinic operations

Ensure stock management, inventory tracking, and timely procurement of clinic supplies

Assist in developing and managing pricing packages, service plans, and promotional offers

Track clinic KPIs, feedback, and client satisfaction metrics

Maintain a polished, professional, and warm presence at the front desk

Candidate Requirements:

Minimum 2–3 years of experience in clinic management, medical front desk, or customer-facing roles in the beauty/healthcare/wellness industry

Strong communication and interpersonal skills; fluent in English and Hindi/Marathi

Familiarity with CRM systems or clinic software preferred

Highly organized, detail-oriented, and comfortable with multitasking

Basic computer skills including MS Office and Excel

A passion for skincare, aesthetics, and wellness is a strong advantage

Ability to handle confidential information with professionalism and discretion

Minimum qualification: HSC Passed

Working Hours and Schedule:

Full-time position

9-hour day shift

One weekly off (weekday only)

Benefits:

Yearly Paid & Sick Leaves

Employee discounts and store credit points

Leave encashment

Additional Information:

We are looking for someone who is committed to long-term employment, has a pleasant personality, and excels in communicating with people. If you have a smiling face and a friendly demeanor, we’d love to hear from you!

Join us and be part of a dynamic team dedicated to excellent skincare service!

More Info

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