Floor Manager

Job Description

Goal: To assist store manager in delivering 100% guest satisfaction along with building sales and optimizing profit.

Job Description:

Retail Operation

Assist the store manager in running smooth operations within the defined policies and guidelines of the company, ensuring 100% customer satisfaction at all times.
Interact with every single customer, understand their requirement, and recommend the best possible product by showcasing salesmanship.
Gather customer feedback and inform to the relevant authorities to improve customer service.
Reporting and fixing all the maintenance issues that impact the customer experience.
Assist the store manager with the timely submission of all reports.
Accountable for Inventory handling and minimizing the stock variance.
Maintaining the cleanliness, uniform, and hygiene standards in the outlet to the best of the industry standard.
Meeting the targets as set by the company by adhering to the company's rules and regulations.
Maintain security controls- cash, keys, alarms, and stock.
Adhering to the visual merchandising protocols set by the company

Team Management

Ensure that the staff is fully updated and trained on product knowledge, Schemes and customer service expectations.
Supervise all activities of staff to make sure the business is performing well in all areas including sales, service, security, presentation, merchandising, stock control, effective employee turnover.
Creating growth path for deserving, identified and eligible employees.

Benefits