FIS Quantum/Echos Production Support Service Engineer

Tech Stalwart Solution

Posted: 1 week ago
Openings: 10
Applicants: 0

Job Description

Position Overview: We are seeking a skilled Service Engineer to provide comprehensive production support for FIS Quantum, FIS Echos, and SWIFT systems, with a focus on integration with Oracle Fusion Intercompany, General Ledger and Cash Management. This role requires both financial systems expertise and technical troubleshooting capabilities to ensure seamless treasury operations.

Key Responsibilities:

Financial Systems Support

Provide end-to-end support for FIS Quantum and Echos treasury management systems

Maintain static data within the Quantum environment to ensure system integrity

Troubleshoot, fix, and author Enterprise Workflow Framework (EWF) in Quantum including reports and action-based triggers

Identify and resolve interface issues with bank statements and cashflows

Configure, troubleshoot, and fix Cash Xplorer functionality

Support core treasury processes including In-House Banking (IHB), Cash forecasting, and Intercompany Settlement

Learn internal systems to provide comprehensive end-to-end support to users

Receive, analyze, and prioritize related support tickets

Provide timely solutions to users

Document resolution steps and knowledge base articles

Support system upgrades and patches

Monitor system performances and recommend improvements

Technical Operations

Apply strong Oracle/SQL Server database expertise to maintain system performance

Author and optimize SQL queries for data extraction and reporting

Apply working knowledge of the Quantum data model to troubleshoot complex issues

Work with Golden Gate and Datapipelines technologies for data integration

Support integration points between FIS systems and Oracle Fusion AGIS/GL modules

Utilize FIS ticketing system to manage and track support requests

Governance & Compliance

Maintain SOPs, process documentation, and impact assessments for system updates

Assess readiness for Quarterly Cloud Updates including regression testing to ensure business continuity

Ensure financial data accuracy, SOX compliance, and internal control adherence

Participate in change management processes to minimize operational disruptions

Required Qualifications

5+ years experience with FIS Quantum and Echos treasury management systems Hands-on experience in static data maintenance within financial applications

Proficiency in Oracle/SQL Server database concepts and SQL query authoring Experience authoring, troubleshooting and fixing Enterprise Workflow Framework (EWF) in Quantum

Knowledge of treasury processes including In-House Banking, Cash forecasting, and Intercompany Settlement

Familiarity with bank statement and cashflow interfaces

Experience with Cash Xplorer configuration and troubleshooting

Working knowledge of Golden Gate and Datapipelines technologies Understanding of SOX compliance requirements for financial systems

Experience with FIS support tools including the FIS ticketing system

This role requires a blend of financial systems knowledge and technical troubleshooting skills to maintain critical treasury management systems and provide exceptional support to business users.