Field Relationship Manager - Operations

Startek

Posted: 5 months ago
Openings: 10
Applicants: 0

Job Description

Build and maintain strong relationships with clients by visiting field locations, understanding their operational needs, and ensuring service delivery meets company standards.

Coordinate with internal operations, sales, and support teams to ensure smooth execution of processes, timely issue resolution, and consistent service quality.

Monitor field activities, track operational performance metrics, and provide regular updates and reports to management for decision-making.

Address client concerns, resolve operational challenges, and ensure high levels of customer satisfaction while identifying opportunities for service improvement.

Ensure compliance with company policies, operational guidelines, and regulatory requirements during all field interactions and service activities.

Support process improvements by collecting feedback from field operations and recommending enhancements to improve efficiency and client experience.

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