Digital Learning Manager

Job Description

Job Description: Digital Learning Experience Manager
Location: Mumbai


Role overview
We are looking for a Digital Learning Experience Manager to manage and execute learner journeys delivered through digital learning platforms and channels (web/app, LMS, messaging, and chatbotbased interfaces). This role is ideal for someone who can combine structured thinking with strong execution, and is comfortable working handson with technology, content, and data to drive learner engagement and completion.

Key responsibilities
1. Learner journey execution and optimization

• Execute and manage endtoend learner journeys across digital channels (onboarding learning assessment).
• Translate program requirements into clear, structured learning and conversational flows.
• Identify dropoffs and continuously improve journeys to enhance engagement and completion.

2. Platform and campaign management

• Build and manage workflows on learning and engagement platforms (e.g., LMS, CRM, chatbot or marketing automation tools, or similar systems).
• Execute broadcast and drip campaigns, user segmentation, and interactive flows (buttons, quizzes, nudges, reminders, notifications).
• Monitor and troubleshoot journey or delivery issues across channels.

3. Content coordination and structuring

• Work with internal teams to convert curriculum into bitesized, digital and chatfriendly learning modules.
• Ensure content is simple, clear, and engaging for mobilefirst learners.
• Support creation of quizzes, nudges and reminders, and learning reinforcement messages.

4. Data tracking and reporting

• Track key metrics such as user activation and engagement, dropoffs across journey stages, and course completion rates.
• Maintain basic dashboards using Excel/Google Sheets or similar tools.
• Share regular insights and suggest improvements to journeys, content, and platform configuration.

5. Program coordination

• Coordinate with tech teams (for basic integrations and issue resolution), content teams (for assets and curriculum), and field or operations teams (for learner onboarding and feedback).
• Ensure smooth and timely execution of programs from launch to completion.

Candidate profile
Experience

• 2 to 5 years of relevant experience in operations, CRM, lifecycle marketing, program management, EdTech, or digital user engagement.
• Exposure to learning platforms, CRM or marketing automation tools, and/or chat/messaging platforms (preferred but not mandatory).

Core skills

• Strong execution and ownership mindset.
• Ability to think in structured flows and user journeys.
• Good understanding of user engagement on mobile and digital platforms, including chat.
• Basic data analysis skills (Excel/Google Sheets).
• Strong coordination and communication skills.

Nice to have

• Experience in EdTech, skilling, or social impact sectors.
• Familiarity with LMS, chatbot builders, CRM/journey tools, or messaging APIs.
• Experience working with large user bases or community programs.
• Understanding of vernacular or firsttime internet users.

Why join us

• Opportunity to work on highimpact skilling programs at scale.
• Handson role with real ownership of the endtoend digital learner experience.
• Exposure to technologydriven learning and engagement models across multiple platforms and channels.

More Info

Education