Desktop Support Engineer(Backup Engineer)

Geekay Infotech

Posted: 3 weeks ago
Openings: 10
Applicants: 0

Job Description

Title: System Engineer L1

Open Positions: 2

Work Location: Ghatkopar, Mumbai

Work Timings: General Shift

Responsibilities:

Understanding of Ticket process & SLAs-Incidents/service requests & FCR.
Responsible for troubleshooting of desktop, laptop, printer, scanner, etc. and facilitate in trouble shooting of server or network related issues in coordination of core team / principle vendors.
Providing technical support, including identifying problem incidents with their subsequent resolutions.
Assembling computers and Maintaining company peripheral desktop and network devices regularly, including printers and scanners.
Creating Profiles to users for customizing desktop settings.
Ensuring functionality of desktop systems throughout departments through frequent evaluations and routine maintenance.
Planning and executing routine repairs and system upgrades.
Making use of helpdesk systems to prioritize work-load and updating queries and calls.
Installed and configured various applications Softwares Like MS Office 2000/XP, MS Projects and MS outlook for mails access and, Internet Explorer.
Identify & suggest possible improvements on processes & procedures

Candidate Profile:

Qualification:

Technical Graduate/Post graduate/HSC+Diploma

Requirements:

Travelling allowance is provided when visit to client site for support in absence of fix site engineer.
Basic networking knowledge.
Default ports and outlook configuration knowledge.
Software installation knowledge.
Basic desktop troubleshooting knowledge.
Should be self-motivated as well as a team player.
Problem solving skills and multitasking ability.

Key Words: Desktop Support, Desktop Troubleshooting, Network Troubleshooting, Software Installation, Outlook Configuration, Technical SupportRole & responsibilities