Desktop Support Engineer (Client : Jio Platform Limited) JPL

Communications Test Design

Posted: 5 months ago
Openings: 10
Applicants: 0

Job Description

Role & responsibilities :

Provide onsite desktop support to end-users, ensuring smooth functioning of IT systems and minimal downtime.
Deliver hands-on (touch) and remote (eyes-on) support in coordination with central IT teams and external vendors.
Install, configure, and troubleshoot desktops, laptops, printers, and other peripherals.
Handle hardware and software issues, including OS installations, upgrades, and patching.
Manage and resolve incidents through the ITSM ticketing system, ensuring timely updates and closures as per SLAs.
Provide first-level diagnosis and resolution for technical issues; escalate critical (Severity 1) incidents to L3 support teams when required.
Ensure system performance, security, and compliance standards are maintained.
Support users during peak periods or high-demand situations, ensuring uninterrupted IT services.
Offer basic user training and guidance on new hardware, software, and best practices.
Coordinate with vendors for asset management, repairs, and replacements.
Maintain proper documentation of issues, solutions, and system configurations.
Ensure quick response and resolution to minimize business disruption and maintain operational continuity.

More Info

Job Type: Full Time

Designation: o

Industry Type: Internet Service Provider ISP

Functional Area: Not Disclosed

Required Language: English

Required Gender: Not Disclosed

Education

Education Qualification: Any Graduate

Specialization: Not Disclosed

Required Skills

Communication Skills presentation skills Excellent Communication In English OS Installation Desktop Support Desktop Administration Desktop Troubleshooting laptop Support