Desktop Support Engineer 1
Geekay Infotech
- Posted: 4 months ago
- Openings: 10
- Applicants: 0
Job Description
Role & responsibilities
Preferred candidate profile
Understanding of Ticket process & SLAs-Incidents/service requests & FCR.
• Responsible for troubleshooting of desktop, laptop, printer, scanner, etc. and facilitate in
trouble shooting of server or network related issues in coordination of core team / principle
vendors.
• Providing technical support, including identifying problem incidents with their subsequent
resolutions.
• Assembling computers and Maintaining company peripheral desktop and network devices
regularly, including printers and scanners.
• Creating Profiles to users for customizing desktop settings.
• Ensuring functionality of desktop systems throughout departments through frequent
evaluations and routine maintenance.
• Planning and executing routine repairs and system upgrades.
• Making use of helpdesk systems to prioritize work-load and updating queries and calls.
• Installed and configured various applications Softwares Like MS Office 2000/XP, MS
Projects and MS outlook for mails access and, Internet Explorer.
• Identify & suggest possible improvements on processes & procedures
More Info
Education
Required Skills
Contact Details
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