Deputy Manager Operations (eCommerce)

Job Description

Greetings from Lumina Datamatics !

Were Hiring Deputy Manager (E-commerce | BPO)
Are you a results-driven leader with strong eCommerce and BPO experience? Heres your chance to step into a high-impact role and lead dynamic teams at Lumina Datamatics!

Role Overview:

We are seeking a dynamic and experienced Deputy Manager with a proven track record in the BPO industry. The ideal candidate will possess exceptional communication, logical reasoning, and team management skills. You will lead a team in achieving and enabling the successful delivery of our clients business goals while thriving in a fast-paced, deadline-driven environment.

Key Responsibilities:

1. Team Management & Leadership:
• Lead, motivate, and build a high-performing team to deliver excellent results.
• Foster collaboration and resolve conflicts to maintain a positive team dynamic.
• Monitor team performance, provide constructive feedback, and facilitate skill development.
2. Client Communication:
• Serve as the primary point of contact for clients, ensuring their needs and expectations are met.
• Communicate project progress, challenges, and solutions effectively to clients.
3. Goal Achievement:
• Develop and implement strategies to meet tight deadlines while maintaining quality standards.
• Align team efforts to achieve client-specific business objectives.
4. Problem Solving & Decision Making:
• Utilize logical reasoning to analyze complex problems and identify actionable solutions.
• Make informed decisions under pressure to ensure timely project delivery.
5. Data Analysis & Reporting:
• Prepare detailed reports and insights using Excel for both internal and client presentations.
• Leverage data to identify trends, optimize processes, and drive performance improvements.
6. Process Optimization:
• Ensure efficient workflow management and adherence to best practices.
• Continuously evaluate and enhance processes to improve productivity and client satisfaction.

Key Skills and Qualifications:

• 7+ years of experience in the BPO industry with a focus on team management and client management.
• Excellent communication skills (verbal and written) to interact with clients and team members effectively.
• Strong logical reasoning and problem-solving abilities.
• Proven expertise in team building and management.
• Demonstrated ability to perform under tight deadlines and deliver results.
• Advanced proficiency in Microsoft Excel (data analysis, reporting, pivot tables, etc.).
• A strategic mindset with a focus on achieving business goals and driving team success.

Preferred Qualifications:

• Experience working on cross-functional projects or with international clients.
• Familiarity with project management tools and methodologies.
• Certification in leadership or team management is a plus.

Why Join Us?

• Opportunity to work with a talented and motivated team in a growing organization.
• Collaborative and dynamic work environment.
• Exposure to challenging projects with leading clients in the e-commerce domain.

If youre a goal-driven leader with a passion for e-commerce and team success, we’d love to hear from you!

Interested candidates – share your resume to precilla.john@luminad.com

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