Customer support -Us voice(chat +mail+calls)- Fresher Can apply -25k

Trigent Software,

Posted: 4 months ago
Openings: 10
Applicants: 0

Job Description

Greetings from Trigent

Call for more info :7892759396

Nagarathna_G@trigent.com

International Voice

25k CTC

Night shift

Work from office

Vikroli Location

Both the way cab free

5 days work

JD-

This role is a Voice-Heavy Blended Support Process. While you will handle chats and emails as well, the majority of the work involves phone-based (inbound/outbound) customer and employee interactions. Please apply only if you are fully comfortable with calling responsibilities. Role Overview Provide assistance in resolving customer and employee problems, incidents, issues, requests, and queries through a combination of calls, chats, and emails, with a strong emphasis on voice support. Coordinate with support teams to ensure timely and effective issue resolution. Key Responsibilities Handle majority voice interactions (calls) along with supporting chat and email channels as needed. Log and document incidents accurately; ensure timely follow-up, tracking, escalation, and closure. Collaborate with cross-functional support teams to resolve requests efficiently. Maintain a customer-centric approach focusing on live communication (primarily calls). Qualifications Excellent verbal and written communication skills in English (strong speaking ability is mandatory). Good interpersonal skills with a customer-first mindset. Detail-oriented with strong organizational and multitasking skills. Analytical and logical problem-solving skills. Prior experience in customer or employee support (voice or blended) is an advantage. Work Requirements 100% Work from Office Night Shifts Only | Shift Hours: 9.5 Hours Must be comfortable working in a voice-heavy blended (Calls + Chat + Email) process environment

Regards

Nagarathna G