Customer Support Officer -Distribution Sales Channel

Job Description

Direct Credit Rejection, Red Payout Authorisation (Red Alert), MIR 38, NFT rejection
Pending & Exemptions for Financial Transaction and Excess Credit / Short Credit
Attending walking distributor & investor, Accepting Transactions / Queries
. Resolving queries & complaints received from different modes like Calls, emails, WhatsApp, Twitter, exchange and update the same in Query Report
Additional activities related to operations & compliance dept.
Follow up with CAMS for pending queries & complaints
Pickup & Drop Service Planning for Direct / Regular Investor & Distributor and Submission of Applications to cams
Looking into queries for ARN empanelment, Self Declaration, Brokerage Related, COBM in Brokerage payout.
Maintaining sufficient stock of Applications, Factsheet
Maintaining All Notices and circulars in Branch.
Providing pre and post sales help to distributor for smooth operation
Calling for ARN Validity Expire , Brokerage Recovery, Invalid EUIN, Invalid KYC Data
Maintaining Investor friendly Atmosphere and proper coordination between Team and Branch Staff
Guiding distributor for distributor app, form fill for offline trxn & guiding for online empanelment.

Experience Required: 2 + Years of relevant experience in the Mutual Fund Industry.
Graduate in any stream
Latest NISM Certification.
Should have excellent written and spoken communication skills