Customer Support Executive

Job Description

Role & responsibilities

Handle inbound and outbound calls generated through social media and digital marketing campaigns.
Respond promptly to customer inquiries via phone, WhatsApp, email, or other communication channels.
Understand customer requirements and guide them regarding our healthcare services and diagnostic solutions.
Explain test offerings, booking procedures, pricing, reports, and other relevant information.
Qualify leads and convert inquiries into appointments or service bookings.
Maintain accurate customer records and update lead status in the CRM system.
Follow up with prospective customers to maximize lead conversion.
Coordinate with internal teams to ensure timely resolution of customer concerns.
Deliver exceptional customer service while maintaining empathy, professionalism, and confidentiality.
Meet daily call, follow-up, and lead conversion targets.