Customer Support Executive

Job Description

Roles and Responsibilities Handling Inbound/ Outbound calls Respond to customer inquiries via phone, email, and live chat promptly and professionally. Provide customer service to new and existing customers Address and resolve customer complaints and issues, ensuring customer satisfaction and retention. Collect and relay customer feedback to relevant departments to improve products and services. Communicate with the Vendors and warehouse teams. Work collaboratively with team members and other departments to ensure a seamless customer experience Desired Candidate Profile 1-3 years of experience in a BPO/Call Centre environment handling international/domestic voice processes or similar roles. Excellent communication skills (verbal & written) for effective interaction with customers over the phone/email/chat. Ability to work rotational shifts including evenings, weekends, and holidays as per business requirements.

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