Customer Support Engineer

Job Description

Skills:. Excellent communication skills, Problem-solving abilities, Empathy towards customers, Patience in dealing with difficult situations, Ability to multitask, Knowledge of product/service, Attention to detail, Ability to remain calm under pressure, Company Overview CIAR Software Solutions Pvt Ltd, a leading provider of software solutions for the restaurant and hotel industry FoodEnginePOS.com and HotelDeskPMS.com are comprehensive systems catering to the needs of food outlets and hotels, offering a range of features to streamline operations and enhance customer experience. Job Overview Junior Customer Support Engineer position at CIAR Software Solutions Pvt Ltd, located in Chennai Full-Time employment with 1 to 3 years of experience Salary and benefits as per industry standards Join a team of 51-200 employees in a dynamic software development company specializing in restaurant and hotel management solutions. Qualifications And Skills Excellent communication skills Problem-solving abilities Empathy towards customers Patience in dealing with difficult situations Ability to multitask Knowledge of product/service Attention to detail Ability to remain calm under pressure Roles And Responsibilities Provide effective customer support via various channels (phone, email, chat) for software products Troubleshoot technical issues and provide solutions to customers Document support interactions and solutions for knowledge sharing Collaborate with the development team to escalate complex issues Maintain a high level of customer satisfaction and retention Regards, Anushuya.P 73055 78119 hr@ciarss.com

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