Customer Support Executive

Job Description

Role & Responsibilities: As a Telecalling / Customer Service Executive, your responsibilities will include: Customer Engagement: Handle inbound and outbound calls with professionalism, ensuring customer satisfaction. Provide accurate information about products/services and address customer queries. Resolve customer issues, complaints, and inquiries promptly and efficiently. Sales and Upselling: Promote and cross-sell company products or services where applicable. Achieve sales targets and contribute to the overall growth of the business. Maintain detailed records of interactions with customers for follow-up. Problem Resolution: Listen actively to customer concerns and provide effective solutions in a timely manner. Coordinate with relevant departments to resolve customer complaints or service-related issues. Ensure that customer concerns are addressed to their satisfaction, with follow-up when necessary. Data Entry and Reporting: Maintain accurate and up-to-date customer records in the CRM system. Log calls, follow-ups, and resolutions to ensure seamless communication and service. Prepare daily, weekly, and monthly reports on customer feedback, complaints, and service trends. Quality Assurance: Follow company policies and procedures to ensure compliance with quality standards. Ensure all calls are handled in a polite, professional, and courteous manner. Achieve performance metrics and KPIs set by the company. Customer Retention: Build strong, long-term relationships with customers. Identify opportunities for improving customer loyalty and reducing churn. Requirements: Educational Qualification: Minimum high school diploma or equivalent; Bachelors degree preferred. Skills & Competencies: Strong verbal and written communication skills. Good listening skills and the ability to empathize with customers. Basic knowledge of customer service principles and practices. Ability to work under pressure and meet targets. Excellent problem-solving and multitasking skills. Experience: 0-2 years of experience in telecalling, customer service, or a related field (freshers are welcome to apply). Experience in sales or telemarketing is a plus. Language Proficiency: Regional Additional Qualities: Positive attitude, patience, and a customer-first approach. Team player with the ability to work independently when required. Flexible and adaptable to changing work environments. Contact No. 9599455477 (HR Rahul)

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