CUSTOMER SERVICE EXECUTIVE

High Fliers

Posted: 1 year ago
Openings: 10
Applicants: 0

Job Description

High Fliers is looking for CUSTOMER SERVICE EXECUTIVE to join our dynamic team and embark on a rewarding career journey Respond to customer inquiries via phone, email, or live chat in a timely and professional manner Resolve customer complaints and issues, and escalate to higher-level management as necessary Record customer interactions and transactions in a customer service database Maintain a thorough knowledge of the company's products, services, and processes Provide customers with information about product features, pricing, and availability Cross-sell and upsell products and services to meet customer needs and increase sales Process customer orders, returns, and exchanges in a timely and efficient manner Follow up with customers to ensure their needs have been met and to resolve any outstanding issues We are looking for candidates with minimum 2-3 years of experience in addressing customer queries, resolving complaints, and maintaining a positive & professional atmosphere at all times.