Customer Support Executive

Falcon Cargo Mumbai

Posted: 1 month ago
Openings: 10
Applicants: 0

Job Description

Handle inbound and outbound client interactions, resolve shipment queries, and ensure a positive experience for every Falcon Cargo customer at every touchpoint.

Key Responsibilities

Respond to customer calls, emails, and chat inquiries promptly
Provide accurate tracking and delivery status updates
Raise and follow up on complaints and service requests
Coordinate with operations team to resolve customer issues
Maintain customer interaction records in the CRM system
Meet daily response time and resolution SLAs

Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.